Accessibility Statement

Multicultural Centre for Women’s Health is working to ensure our website is accessible for everyone.

Multicultural Centre for Women’s Health is committed to ensuring digital accessibility for people with disabilities and for people who speak languages other than English. We are continually improving the user experience for everyone, and applying relevant accessibility standards. We try to use clear and easy to understand English, and are always looking at ways to make our website and content more accessible for both English and non-English speakers of all ages, incomes, abilities and literacy levels. We acknowledge that we have a long way to go and we value any feedback or suggestions you have.

This statement relates primarily to digital accessibility for people with disabilities. For further information about language accessibility, please go to our health education page.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Multicultural Centre for Women’s Health website is not assessed with WCAG 2.1 level AA.Not assessed means that the content has not been evaluated or the evaluation results are not available.


We welcome your feedback on the accessibility of Multicultural Centre for Women’s Health website. Please let us know if you encounter accessibility barriers:

  • Phone 1800 656 421
  • Email
  • Visit Suite 207, Level 2, 134 Cambridge Street, Collingwood 3066, Victoria, Australia
  • Message us on facebook @ MulticulturalCentreforWomensHealth or on Twitter @MCWH1978

We try to respond to feedback within one week.

Technical specifications

Accessibility of this website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript
  • Mailchimp
  • Beaver Builder
  • The Events Calendar

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of our website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

  • Document formats

    Currently, many documents and reports are only available in PDF format. We are working to ensure that all future documents that MCWH publishes are available in word and pdf formats. We will also aim to provide health information and resources that have been published by other organisations in both formats where they are available.. We are also slowly working towards making all our previously published documents and reports available in multiple formats, but acknowledge this will take some time. Please email or call the free number 1800 656 421 to request PDFs in word format.

  • Subtitles and transcripts of videos

    Some of the videos on our website do not currently include transcripts or subtitles. We are aiming to ensure that all future videos produced by MCWH include transcripts and subtitles in multiple languages. Please email for assistance.

  • Sign language alternatives for videos

    Very few of the videos available on the MCWH website currently offer sign language interpretation. MCWH recognises that future budgets will need to be found to address this issue, and consideration given to the signed languages used by migrants coming from other countries where Auslan is not as well known. We would love to hear from you if you have advice or reflections on this as a user of our services.

  • Navigation and readability

    We are working hard to ensure that our content is clearly structured and easy to navigate, but there may be some issues, particularly for people who use keyboard controls. We will continue to work hard to improve our accessibility to meet W3C WAI’s Web Content Accessibility Guidelines 2.1, Level AA conformance. We appreciate user feedback and recognise we have some way to go. Please email with any difficulties you experience as a user and we will attempt to address your needs.

Assessment approach

Multicultural Centre for Women’s Health self-assessed the accessibility of this website based on the success criteria and techniques provided on the Web Content Accessibility Initiative website.

This statement was created on 11 January 2021, based on the W3C Accessibility Statement Generator Tool.