Visiting this website
We do not collect Personal Information about you when you visit this website. You can use this website without telling us who you are or revealing other Personal Information. If you use the Health Educator Portal, you will need a username and password. This part of the site is only accessible for health educators and MCWH employees, who are already known to the organisation, and have agreed to our terms of service. This website is built using WordPress and uses the Icelander theme.
If you send us an email, using our contact page or using your own email service, you do not need to identify yourself or use your real name. Your email address will be used to reply to your email and a record of your email may be kept as part of our inquiry history.
Subscribing to our mailing lists
Applying for Membership
If you sign up for membership to MCWH, we will ask you for Personal Information, which we must keep by law, including your name, address and contact details. Our membership list is kept at the MCWH Offices and all members are allowed to access this list at any time. If you do not want other members to see your Personal Information you are allowed to request us to keep that information private.
Unless information you provided led us to believe that there was serious a serious threat to your, or someone else’s health and safety, we do not share Personal Information. If you ask us about an issue that we cannot directly help you with, we will, to the best of our ability, refer you to another service or organisation. You can choose to end contact with us at any time.
How we deal with complaints and requests
You may request access to Personal Information about you that we hold and you may ask us to correct your Personal Information if you find that it is not accurate, up-to-date or complete. You may also make a complaint about our handling of your Personal Information.
To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it.
You can contact us by email, or send your request or complaint to the postal address below. We undertake to respond within 30 days. If the request or complaint will take longer to resolve, we will provide you with a date by which we expect to respond.
How we protect your Personal Information
This website is hosted in Australia. All employees at MCWH understand the importance of confidentiality and maintaining the privacy and security of your information. Access to your Personal Information is restricted to employees who need it to provide information or services to you. Occasionally, in responding to your inquiry, we may ask if we can refer you to another service which can provide you with the support or information that you need. We will always ask your permission before we do this and we will not act without your permission, unless we are legally bound by duty of care.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
We also follow the Guidelines for Federal and ACT government websites issued by the Office of the Australian Information Commissioner.
You can contact us via our contact page or telephone our offices on +61 (03) 9418 0999.