MCWH: A voice for migrant & refugee women's wellbeing in Australia
Gambling Awareness Project (GAP)

Gambling Awareness Project (GAP)

Gambling Awareness Project (GAP)

We are working in partnership with organisations across Victoria to reduce gambling-related harm.


Partner Organisations


People Reached


Health Education Sessions


Multilingual Resources Developed

The Gambling Awareness Project (GAP) is funded by the Victorian Responsible Gambling Foundation (VRGF) to prevent and reduce gambling-related harm in the community.

Working in collaboration with six partner organisations, the GAP connects immigrant and refugee communities in Victoria to relevant information and services to address gambling-related harm. Our project has reached over 3,000 women from immigrant and refugee backgrounds across Victoria including Chinese, Vietnamese, Greek, Italian, Macedonian, Afghani, Iraqi, Tamil and Punjabi.

Activities include:

If you speak a language other than Arabic, Chinese, English or Vietnamese, you can call Gambler’s Help on 1800 858 858 or Gambler’s Help Youthline on 1800 262 376 to get in touch with a local counsellor and request to use an interpreter, free of charge.

Meet our partners: In-language and ethno-specific gambling support services in Victoria

MCWH works with six ethno-specific partner organisations that receive funding from the Victorian Responsible Gambling Foundation to provide in-language and ethno-specific support services to address and reduce gambling-related harm in their communities. Read on to learn more about services that are available.


Arabic Welfare Inc.

Arabic Welfare actively addresses the needs of individuals and families of diverse Arabic speaking backgrounds that face disadvantage and difficulty when accessing services, including gambling support.

Arabic Welfare’s QOWEH aims to address gambling-related issues in the Arabic speaking community through: education and awareness raising about gambling risk and harms; normalising help seeking by removing the shame and stigma associated with gambling and counselling; and one-on-one counselling, peer connection, group therapy, community consultations, workshops and appropriate referrals.


Australian Vietnamese Women’s Association (AVWA)

AVWA is a not-for-profit organisation led and operated by Vietnamese women to assist refugees and migrants of Vietnamese and other backgrounds in Victoria.

AVWA provides a gambling counselling service to Vietnamese Victorians living in the Inner City, Western, Northern and Eastern Regions. Professionally trained staff deliver high quality counselling either face to face, by telephone or via email under strict confidentiality procedures. We also provide support and referrals to gamblers, their family members and all those affected by gambling problems.

To view AVWA’s Gambling Counselling Brochure (English-Vietnamese) click here or more general information about AVWA’s services visit their website here.

Chinese Gambling Concern Inc. (CGCI)

CGCI provides community education to raise awareness about the social and financial problems caused by or connected with harmful gambling among ethnic Chinese people in Victoria.

CGCI provides a telephone hotline service for gamblers, their relatives and friends. The service is free and is provided by volunteers who have received training from professional counsellors (general and financial).

Springvale Indo-Chinese Mutual Assistance Association Inc.

SICMAA provides free-of-charge, direct practical assistance and counselling services to Indo-Chinese people living in Australia who may experience disadvantages due to lack of English and/or equal access to mainstream services.

SICMAA aims to create an environment in which Cambodians, Laotians, Vietnamese and Chinese from Cambodia, Laos and Vietnam work together to achieve their common goals. SICMAA also works to improve Indo-Chinese people’s conditions and equal participation in Australian society.

Victorian Arabic Social Services (VASS)

VASS is a state-wide key service provider with specialist expertise and knowledge in working with communities from Arabic speaking backgrounds and advocating on their behalf.

VASS is non-political, non-religious, non-sectarian and inclusive of all Arabic speaking community groups.

VASS recognises the cultural, religious and regional diversity of Arabic speaking communities and acknowledges the common threads that bind members of the 22 Arabic speaking countries located in the world.

Federation of Chinese Association (FCA)

Federation of Chinese Association (FCA) has delivered social services to Victorian Chinese communities since 1979. It provides support across greater Melbourne, with offices in Dandenong, Springvale, St Albans and Oakleigh.

FCA Chinese Gambler’s Help (CGH) aims to provide integrated services to support Chinese-speaking individuals and family members who are experiencing difficulties because of gambling. On-site financial and therapeutic counselling services are available for Mandarin and Cantonese speakers. CGH also assists clients to access mainstream services in Victoria.

For more information, please ring Project Officer and Counsellor Bear Lin on (03) 9650 1293 or visit FCA’s office at Suite 6, Level 4, 20 Collins Street, Melbourne VIC 3000.

Peer Support Success

Based on the 40 year success of our peer health education programs, in 2015, MCWH piloted a peer support program for women affected by gambling-related harm from Arabic, Chinese and Vietnamese speaking communities in Victoria.

The program aimed to reduce stigma around the issue of problem gambling and help-seeking by creating a safe space for participants to share their personal stories and form trusting and supportive relationships among women who shared the same language and cultural background.

The success of this model, which connected women to ethno-specific services, has led to other ethno-specific peer-support groups for gambling-related harm. VRGF is now also piloting peer support facilitated by people with lived experience of gambling-related harm and we look forward to more outstanding outcomes.

To learn more about the pilot project, contact Yue Gao at or visit our contact page here


You can access our Peer Support Session flyer in:
English  Vietnamese and Arabic

Get the facts:

Resources for community members and educators

Fact Sheets


Information about low and moderate risk gambling.
Fact sheet for download in:
Arabic Chinese (simplified) English Vietnamese


What is counselling?
Fact sheet for download in:
Arabic  Chinese (simplified)  English  Vietnamese


Problem gambling and co-occuring issues.
Fact sheet for download in:
Arabic  Chinese (simplified)  English  Vietnamese


Talking to your teens about digital gaming.
Fact sheet for download in:
Arabic  Chinese (simplified)  English  Vietnamese


Studying abroad and problem gambling.
Fact sheet for download in English only:
Download PDF


Migration and problem gambling.
Fact sheet for download in English only:
Download PDF


GAP has developed five information brochures to support education sessions and raise awareness about gambling-related issues. Each brochure was specifically tailored in consulatation with the community and includes key messages and referral information.


“How does gambling affect my life”
Assyrian  English translation


“Gambling is not a fast way to make money”
Dari  English translation


“What else can your kids do with their digital devices”
Hazaragi  English translation


“Sports betting and road to recovery”
Punjabi  English translation


“How does gambling affect my life”
Tamil  English translation

Other recommended resources

MCWH has a rich collection of in-language resources on a range of different topics around problem gambling. To discuss your needs and request resources, please contact Carmela Pitt, Multilingual Library & Resource Coordinator at or free call 1800 656 421. You can also browse our online library.

We also recommend the Gambler’s Help page “Help in other languages” for more English and in-language resources.


Intersectionality Matters: Engaging immigrant and refugee communities to prevent violence against women.
2017. An essential guide for planning and working with immigrant and refugee communities on prevention activities.
Download PDF 1.8MB


The NETFA Best Practice Guide for Working with Communities Affected by FGM/C.
2014. A clear and evidence-based guide for planning and working with commnities on FGM/C prevention activities.
Download PDF 1MB.  Download printer friendly PDF 424KB.
Or visit the NETFA website at